020 3923 9103Terms and Conditions
This page details the terms on which you use our website either as a guest or a registered user. We recommend that you carefully read these terms before using our site. Using our website means you accept our terms of use and agree to abide by them. Do not use our website if you do not accept our terms of use.
1. Access to our website
1.1. Temporary access to our site is permitted and the right to amend or withdraw access remains ours and can be used without notice. We do not accept liability if our website is unavailable for any reason, for any period of time. Home Service Today Ltd is registered company with Company number 11789475.
1.2. If you are given or select a password, user identification code, PIN number or any other security information, it must remain confidential at all times and must not be made known to third parties. We reserve the right to remove any accounts if there is failure to comply with the terms.
1.3. Occasionally, access to our website or some parts of it may be restricted to users who have a registration in our website.
1.4. You are responsible for making sure the access to our website remains yours. You also bear responsibility for making sure third parties using our website via your internet connection are informed about our terms and conditions and are ready to comply with them.
2. Intellectual Property Rights
2.1. Ownership of all intellectual property rights on our website remains ours and this includes all content published on it. All the material is protected by copyright laws and all such rights are reserved.
2.2. You are not allowed to modify the paper or digital copies printed off or downloaded in any way and you must not use video, audio, images or any graphics without the accompanying text.
2.3. Downloading extracts or printing single copies from our website for personal reference is allowed.
2.4. No content from our site can be used for commercial purposes without obtaining a licence from our licensors.
2.5. The status of our firm and any contributors as authors of the materials must always be acknowledged.
2.6. Downloading content or printing single copies from our site that is in breach of our terms will lead to your access to our site being restricted or disabled and all materials must be destroyed or returned.
3. Our liability and transactions completed on our website
3.1. As introductory agents for the providers of domestic and commercial services, we are authorised to enter into a contract with you on the providers’ behalf. We are authorised to take your booking enquiry and allocate the job to the relevant provider (PROVIDER) and send an email confirming the booking and a link to the Terms and Conditions.
3.2. You enter into a contract with the Provider and the responsibility for providing the service remains solely with the Provider. Read our Terms and Conditions carefully as contracts are legally binding upon receiving your agreement.
3.3. Once your agreement to the terms has been indicated and sent to you by email set out in writing via the link provided, a contract will commence between you and the Provider.
3.4. We do our best to select the best Providers, but the responsibility for the service provision remains solely with the Provider. We accept no liability and take no responsibility for the services provided under the terms of your contract.
3.5. We will be your principal contact whilst you get services from the Provider though your contract remains with the Provider. We will also process all non-cash and electronic payments on the Provider’s behalf.
3.6. We welcome your feedback regarding Providers and if you have experienced any issues you need to inform us immediately on 020 3923 9103.
4. Changes to our Website
4.1. We update our website regularly and we may change content without prior notice. If necessary, access to our site may be suspended indefinitely. We do not accept any liability if the content on our site is outdated.
5. Reliance on published information
5.1. Content and comments posted on our site are not intended to give advice and no reliance should be placed on such information.
6. Liability for material on our website
6.1. Material on our website is not guaranteed and there are no conditions or warranties as to its accuracy. In accordance with law, we and other members of our group and connected third parties hereby expressly exclude:
6.1.1. All conditions, warranties and other terms otherwise implied by statute, the law of equity or common law.
6.1.2. Any liability for indirect, consequential or direct damage or loss incurred by a user in relation to our website or in connection with its use, inability to use or the results of using our website or any websites linked to it together with materials on it, including:
- loss of revenue or income
- loss of projected savings
- loss of business
- loss of goodwill
- loss of contracts or profits
- loss of personal data
- Wasted office or management time
6.2. Our liability for personal injury or death arising from our negligence is not affected, nor liability for fraudulent misrepresentation or fundamental misrepresentation or any other liability that cannot be limited or excluded under law applicable.
7. Material uploaded to our website
7.1. We consider materials uploaded to our site non-confidential and without copyright and we reserve the right to use, distribute, copy it and disclose your identity to third parties claiming your posted material breaches their intellectual property rights.
7.2. When you make use of a feature allowing you to upload material to our website or to communicate with others using our site, our content standards must be complied with. You undertake to warrant that all contributions comply with our standards set out here and that we are indemnified for any breach of that warranty.
7.3. Responsibility for the accuracy of content on our site is not accepted by us when posted by you or any other user of our website.
7.4. We reserve the right to remove content or materials posted on our website if it does not comply with our standards.
8. Information about you and your use of our website
8.1. All personal data is processed in compliance with our privacy policy. When you use our site, your agreement to data processing is implicit and you guarantee that all the data provided by you is accurate.
9. Viruses, Hacking and other Offences
9.1. You must not misuse our website by intentionally introducing viruses, Trojans, worms, logic bombs, or other malicious material. Unauthorised access to our server, our website or any server, database or computer connected to our site is prohibited. Our website must not be attacked via a distributed denial of service or denial of service attack.
9.2. We accept no liability for damage or loss caused by viruses, harmful technology or a distributed denial of service attack that may attack your computer data, software and hardware, or any other proprietary material when utilising our website or downloading data published in it or any site linked to it.
9.3. If you breach this provision we will report you to relevant authorities by disclosing your personal identity. In the event of a breach of this provision under the Computer Misuse Act 1990, your right to use our website will immediately cease.
10. Links to our Website
10.1. Links to our home page are permitted provided linking is done in a fair and legal way and does not take advantage of our reputation or damage it. You must not establish a link on our website in a way that suggests any form of association, endorsement or approval where none exists.
10.2. You must not link to any part of our site than the home page and our website must not be framed on any other website. We retain the right to withdraw permission to link without notice. The linked website must comply in all respects with our content standards, set out here.
10.3. A link from any website not owned by you must not be established.
10.4. Any inquiries to make use of material on our website should be addressed to our customer service team by email.
11. Links from our Website
11.1. Links from our website only to other websites and resources from third parties are provided for your information.
11.2. We accept no responsibility for the content of other websites or resources linked to ours and we do not control the material represented there. No responsibility for loss or damage resulting from your use of such sites will be accepted by us.
12. Applicable law and jurisdiction
12.1. Our terms of use and any arising claim or dispute in connection with them or their subject matter are governed by the law of England and Wales.
12.2. English courts have non-exclusive jurisdiction over claims arising from a visit to our website or any issues relating to a visit to our website. If these conditions are breached, we retain the right to take legal proceedings against you in your country of residence.
13. GDPR & Your Data Protection
13.1 All of your data collected during the process of your quotation or/and during the chosen service will be stored safely and securely and will not be shared with anyone.
13.2 You can at any time request to unsubscribe and therefore will not receive any emails from us once you have unsubscribed.
13.3 We will not use your email address to send you any advertising emails or promotions unless you have subscribed to our form.
13.4 Your data will be stored for 36 months and will be automatically deleted once the period of time has passed unless you have chosen to use our services once again during that time.
13.5 You will continue receiving important emails such as quotations, amended quotation, confirmation and amended confirmation as well.
13.6 You can at any time request to obtain the data that we have stored for yourself and we shall present it to you in 15 business days.
13.7 You can contact us at any time to request additional information or to file a complaint regarding your data.
14. Variations
These terms of use may be revised at any time and the amendment posted on this page. The responsibility for checking these terms from time to time remains yours and this is important as they are binding. Some provisions contained in these terms may also be overruled by provisions or notices published in other areas of our website.
15. Concerns
Registering your concerns about material appearing on our website can be done by contacting our customer service team.